Refund & Exchange Policy

At VELI Luxury, customer satisfaction is important to us. However, due to the hygienic nature of beauty and personal care products, certain restrictions apply.

Refunds

Refunds are not applicable on beauty and personal care products due to hygiene reasons.

Damaged Products

If your product arrives damaged, please contact us with photographs/videos of the package and product for verification.

Incorrect Product

If you receive an incorrect product, please contact our support team for verification and replacement.

Exchange / Replacement

Eligible damaged or incorrect products may be replaced after verification.

Important

Please retain the original packaging until your concern has been resolved.

For assistance:

+91 8866775091
Veliluxury@gmail.com